Shipping Information

Delivery to Australia
Shipping & Handling to Australian addresses is FREE.

Our parcels are sent by a registered Australia Post parcel delivery service. This service is a signature delivery service. Please allow 5 – 10 business days for processing and 2-7 days for delivery within Australia.

You will receive a shipping confirmation email as soon as your order leaves our warehouse.

Please consider a Post Office Box or work delivery address if you are not usually at home during the day. Please note that if no one is home to receive the parcel, local postal guidelines apply.

Australia Post, the provider we use for all shipping in Australia, may take longer to deliver at different times of the year, the Christmas period being especially affected by large volumes.

You may check the status of your order at any time by signing into your account, however once your order has shipped you will be able to trace it with Australia Post directly by contacting them and quoting the Consignment Note number quoted on the shipping confirmation email you will have received from us.

Delivery to New Zealand
Shipping & Handling Charges to New Zealand Addresses is $15AUD

Our parcels are sent by a registered Australia Post International Air Mail.

Please allow 5 – 10 business days for processing and 7-10 days for shipping within New Zealand, as all parcels are sent from our warehouse in Australia.

You will receive a shipping confirmation email as soon as your order leaves our warehouse.

Please consider a Post Office Box or work delivery address if you are not usually at home during the day. Please note that if no one is home to receive the parcel, local postal guidelines apply.

Australia Post, the provider we use for all shipping in New Zealand, may take longer to deliver at different times of the year, the Christmas period being especially affected by large volumes.

International Delivery
Shipping & Handling Charges to International Addresses is $30AUD

We ship orders to every corner of the globe from Australia using registered Australia Post International Air Mail. Please allow 5 – 10 business days for processing and 7-20 days for international shipping.

Overseas orders do not attract the Australian GST (10% Goods and Services Tax) and this will be reflected on your order confirmation.

Any duty and taxes incurred in the country of destination are the responsibility of the customer.

For further information on International Orders, please see our International Orders page.

General Shipping Information

Pre-order Styles

Availability/In Stock dates for pre-ordered styles are listed against each item. Once a style is available the standard delivery time for your country will apply.

Incorrect or Incomplete Delivery Addresses

Please ensure your address is complete and correct when going through checkout, as orders where Australia Post has deemed the address to be incorrect or incomplete may be result in delayed delivery, lost parcels or the package been returned to the Virtu fulfilment centre. Complete addresses should include any of the following which are applicable to your delivery address:

• Company Name
• Suite Number
• Level Number
• School Name

Delivery Instructions

Many customers have special delivery instructions for parcels. The Delivery Instructions field is there to provide your postman with the "authority to leave" your parcel in a specific location. If no instructions are supplied and you are not home them the parcel will be sent back to your local Post Office for you to collect at your earliest convenience. The delivery instructions options are on the delivery instructions page when you place an order. Please do not enter your PO Box address into the Delivery Instructions field; these details should be completed in the Shipping Details section.

Tracking Your Parcel

If you have received your shipping confirmation email but you have not received your parcel within the guidelines listed above, you can track your parcel via the Australia Post website, by entering the Consignment/Tracking Number listed in your shipping confirmation. Please note that Australia Post can take up to 24 hours to upload this information to their website.

Need more information?

Please contact us via our website or call our Customer Support Centre Toll Free on:
AU – 1800 084  788 (Mon – Fri 9am to 5pm AEST)
NZ – 0800 445 512 (Mon – Fri 11am to 7pm NZ Time)
International - +61 3 9916 0786